Ross Evans

Operations Manager with iQ Student Accommodation

What do you enjoy most about working in student accommodation?

I love the diverse skillset required to effectively engage with residents and the opportunity to learn about various cultures from around the world. I find it rewarding to create a safe environment and build strong communities within our buildings, witnessing the pride and sense of belonging that residents develop whilst living in Student Accommodation. For me it’s all about how we deliver an exceptional living environment, fostering inclusivity and diversity in our events, and supporting students in navigating their university journey both academically and personally. I’ve worked on all sides of student accommodation from University Accommodation offices to Private PBSA providers and in Private Sector Housing as an officer for the council inspecting student HMO’s to make sure they are up to standard, working with and educating landlords to ensure the health and safety regulations and repair timescales are being met, it really is a vast landscape we work across!

Can you provide details about a specific student accommodation project that you’ve been involved in, that you’re really proud of?

I have had the privilege of being involved in various projects across the sector, including the establishment and development of an in-house university letting service and a Residential Life programme. These initiatives were immensely fulfilling and significantly benefitted students by providing safe, affordable accommodation that met high standards of safety and living specifications. The Residential Life programme, in particular, fostered a sense of community within all accommodations, creating an inclusive and safe environment that supported student well-being and helped combat loneliness.

In my role as a Private Sector Housing Officer for the council, I also led a campaign to educate students about the team’s role in addressing disrepair cases against student landlords. This initiative ensured that students were aware they could report recurring, long-standing issues within their HMO accommodation, and that an officer would assist in resolving these problems.

What does ASRA mean to you?

To me, ASRA represents an inclusive and diverse network dedicated to elevating the standards of student living through knowledge sharing and training. It provides a platform for showcasing the exceptional work and innovative ideas within the sector, bringing them to life. Additionally, ASRA offers a space to discuss both positive and challenging experiences, fostering collaboration to ensure we deliver the best possible living experience and service to our students. 

Thoughts on the future of accommodation?

The primary challenges we face include addressing the growing issues of mental health and loneliness within the student population and creating a sense of community through the adaptation of accommodations to provide supportive spaces. The cost of living and affordability for students will continue to be a top priority, potentially leading to increased flexibility in lease lengths across the sector. Personally, with my interest in Passivhaus standards, I am eager to see more innovation in student accommodation, particularly in the development of sustainable Passivhaus buildings.